Privacy Policy

1. Introduction

Rise2Give ("we," "us," or "our") operates a fundraising, donor management, and youth sports management platform available at https://rise2give.com. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, mobile applications, or SMS communications.

Rise2Give is an all-in-one platform that empowers nonprofit organizations, youth sports leagues, community programs, and individual fundraisers to connect with causes they care about. Organizations use Rise2Give to manage donors, outreach, fundraising campaigns, communications, events, sponsorships, and youth sports programs. Individual donors and supporters use Rise2Give to discover campaigns, make donations, and track their impact.

2. Information We Collect

Account and Profile Information

• Full name, email address, and password (used for account creation and authentication)
• Profile details such as display name, profile photo, and role within an organization
• Account preferences and notification settings

Organization Information

• Organization name, mission statement, description, and category/cause
• Organization location, website, and contact information
• Banking and payment details for donation processing (handled by our payment processor; Rise2Give does not store full bank account numbers)
• Branding assets such as logos and images uploaded by organization administrators

Donor and Contact Information

• Donor name, email address, and phone number entered into the platform by organization users or provided during donation
• Donation amounts, frequency, and payment references
• Donor relationships, households, pledges, gifts, grants, and interaction notes entered by organization users into the CRM
• Prospect research data, including publicly available information about potential donors that organization users save or track

Communications Data

• Email addresses and phone numbers used to send outreach, campaigns, and notifications
• Email and SMS campaign content, templates, and message history
• SMS opt-in consent records, including timestamp, form source, and disclosure text
• Delivery status and engagement metrics for sent communications

Technical and Device Information

• IP address, browser type, operating system, and device identifiers
• Usage data such as pages visited, actions taken, and time spent on the platform
• Camera and photo library access (only when you choose to upload images for campaigns, profiles, or events)

Cookies and Analytics

We use cookies and similar technologies to maintain your session, remember preferences, and understand how visitors use our website. We may use analytics services to collect aggregate usage data. You can control cookies through your browser settings, but disabling them may affect platform functionality.

Payment and Subscription Information

When you make a donation or subscribe to a paid plan, payment processing is handled by our third-party payment processor (Stripe). We receive transaction confirmations and references but do not store full credit card numbers. Subscription records include plan tier, billing status, and renewal dates.

3. SMS Communications & Phone Number Data

When you provide your phone number and consent to receive SMS messages, we collect and use that information to send you communications related to:

• Nonprofit campaigns and fundraising updates
• Donation confirmations and receipts
• Volunteer opportunities
• Youth sports reminders, schedule changes, and registration confirmations
• Account notifications and alerts

We use Twilio as our SMS delivery provider solely for the purpose of transmitting messages you have consented to receive. Twilio processes your phone number only as a data processor on our behalf and is contractually prohibited from using your data for their own marketing purposes.

4. How We Use Your Information

• To provide and improve our fundraising, donor management, and sports management platform
• To process donations, send receipts, and manage recurring donations
• To create and manage donor profiles, gifts, pledges, grants, tasks, and interactions within the CRM
• To send email and SMS communications you or your organization have initiated or opted into
• To facilitate prospect research using publicly available data
• To manage youth sports registrations, teams, schedules, attendance, and tournaments
• To respond to your inquiries and provide customer support
• To process subscription payments and manage plan access
• To comply with legal obligations
• To detect and prevent fraud or abuse

5. Third-Party Integrations

Rise2Give allows users to connect certain third-party services to enhance platform functionality. When you connect a third-party service, you grant Rise2Give access to the information permitted by the scopes you authorize. The specific third-party services and data accessed are described below.

• Payment Processing (Stripe): Used to process donations and subscription payments. Payment card data is handled directly by Stripe and is not stored by Rise2Give.
• SMS Delivery (Twilio): Used to send SMS messages you have consented to receive. Phone numbers are processed solely for message delivery.
• Email (Gmail): Users may connect their Google/Gmail account to send emails from their own Gmail address through Rise2Give. See Section 6 below for details.
• Calendar (Google Calendar): Users may connect their Google Calendar to sync events and reminders.

You can disconnect any third-party integration at any time from your account settings or through the third-party provider's permission settings. See Section 8 for instructions.

6. Google User Data and Gmail Integration

Rise2Give allows users to connect their Google account using Google OAuth. When you connect your Google account, Rise2Give accesses only the Google data permitted by the scopes you explicitly authorize during the Google consent flow. You may decline any requested scope, and the corresponding functionality will not be available.

What Google Data May Be Accessed

• Basic Account Information (email scope): Your Google email address is accessed to identify your Google account and associate it with your Rise2Give account. This is the default scope used for account identification.
• Gmail Sending (gmail.send scope): If you authorize the Gmail sending scope, Rise2Give may send emails on your behalf from your connected Gmail address. This includes composing and sending email messages that you initiate through the Rise2Give platform. Rise2Give accesses your Gmail account only as necessary to send the emails you request.

Gmail Reading Functionality

Rise2Give does not currently request or use Gmail reading scopes (such as gmail.readonly). Rise2Give does not read, scan, analyze, or process the contents of your incoming Gmail messages. If Gmail reading functionality is added in the future, Rise2Give will update this Privacy Policy to describe exactly what Gmail data may be read and why, and will request the appropriate Google scope at that time.

How Google User Data Is Used

• Rise2Give uses Google user data only to provide or improve the user-facing features that you have requested, such as sending emails from your connected Gmail address.
• Access to Google user data is limited to what is necessary to provide the connected Gmail functionality.
• Rise2Give does not sell Google user data to any third party.
• Google user data is not used for advertising purposes.
• Rise2Give does not use Google user data to serve personalized or contextual advertising, and does not transfer Google user data to any ad network or advertising-related third party.

Google API Services User Data Policy

Disconnecting Your Google Account

You can disconnect your Google account from Rise2Give at any time by:

• Using the disconnect option within your Rise2Give account settings, or
• Revoking Rise2Give's access through your Google Account permission settings at https://myaccount.google.com/permissions

Once disconnected, Rise2Give will no longer have access to your Google account data. Any emails already sent through the integration will remain in your sent history within Rise2Give for your records.

7. Device Permissions

The Rise2Give mobile app requests access to the following device features only when you choose to use them, and only for the purpose described below. Permission is never required to use the app, and you can decline the prompt without losing core functionality.

• Camera: Rise2Give uses your camera so you can take photos for fundraising campaigns, nonprofit profiles, event listings, and other content you choose to upload.
• Photo Library: Rise2Give accesses your photo library so you can select and upload images for fundraising campaigns, nonprofit profiles, events, and other content.

Rise2Give does not access the microphone, contacts, or location services. Photos and images you select are used only for the content you are creating at the time and are not used for any other purpose without your action.

8. Information Sharing

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service Providers: Third-party vendors (e.g., payment processors, SMS delivery, email delivery) who assist in operating our platform, bound by confidentiality and data processing agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to users.
• With Your Consent: When you explicitly authorize sharing, such as when you connect a third-party integration.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

9. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), access controls, secure data storage, and regular security reviews to protect your personal information. Access to user data is restricted to authorized personnel who need it to operate the platform. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the services you requested. Specifically:

• Account and profile data is retained while your account is active and may be deleted upon your request.
• Donation and transaction records are retained as required for financial reporting and legal compliance.
• Email and SMS communication history is retained for your reference and for audit purposes.
• SMS consent records are retained for as long as required to demonstrate compliance with SMS regulations.
• Third-party integration tokens (such as Google OAuth tokens) are retained only while the integration is active and are removed when you disconnect.

When you request account deletion, we will delete or anonymize your personal information in accordance with applicable law, except where retention is required for legal, accounting, or compliance purposes.

11. Your Rights & Choices

You have the right to:

• Access, correct, or update your personal information through your account settings
• Request a copy of the data we hold about you
• Request deletion of your account and associated personal information (see Section 12 below)
• Opt out of SMS communications at any time by replying STOP
• Withdraw consent for data processing where applicable
• Disconnect third-party integrations, including Google/Gmail, at any time from your account settings or through the third-party provider's permission management page

12. Data Deletion & Account Removal

You may request deletion of your Rise2Give account and associated personal information at any time. We provide a publicly accessible account deletion request page that does not require you to be logged in:

Upon receiving your request, we will process the deletion of your personal information in accordance with applicable law. Certain data may be retained where required for legal, financial, or compliance purposes, and will be anonymized where retention is necessary.

13. Children's Privacy

Our platform is not directed to children under 13. We do not knowingly collect personal information from children under 13. Youth sports features are designed for parents and guardians to register and manage their children's participation. If we become aware that we have collected personal information from a child under 13 without parental consent, we will delete it promptly.

14. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website with a new effective date. We encourage you to review this page periodically for updates.

15. Contact Us

For privacy-related questions, to exercise your rights, or to request data deletion, contact us:

Rise2Give
Email: Info@rise2give.com
Website: https://rise2give.com
Privacy Policy: https://rise2give.com/privacy-policy
Terms and Conditions: https://rise2give.com/terms-and-conditions